Refund and Returns Policy

Effective Date: December 5, 2024

At DirectEdu, we are committed to ensuring that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we offer a refund and returns policy under the terms outlined below.

1. Eligibility for Returns

You may return most items within 30 days of receiving your order, provided they are in their original condition and packaging. Some items may be non-returnable, including but not limited to:

• Customized products
• Digital products or services
• Opened or used merchandise

2. How to Request a Return

To request a return:

• Contact our customer support team at info@directedu.click within 30 days of receiving your order.
• Provide your order number and the reason for the return.
• We will send you return instructions and a return label if applicable.

3. Refund Process

Once we receive and inspect the returned items:

• We will issue a refund to the original payment method, excluding any shipping fees.
• Refund processing times may vary depending on your payment provider.

4. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

5. Return Shipping Costs

• You are responsible for return shipping costs unless the item is defective or damaged.
• If the return is a result of our error (e.g., wrong item shipped), we will cover the return shipping costs.

6. Exceptions

• Certain products such as sale or clearance items may be ineligible for returns. Please refer to the product page for more details.
• We reserve the right to refuse returns if items are returned in unsellable condition.

For any questions regarding our Refund and Returns Policy, please contact us at:

• Street: 220 Suburban Ave NE, Concord, Carolina, United States
• Phone number: (646) 413-7010
• Email: info@directedu.click